Customer Service Portal

I Love Mahj follows tournament rules for the calculation of points.  The winning player receives: The number of points for the winning hand A 10-poin...

Ratings are calculated in a similar way to that of chess (and various other sports) ratings. A win will always result in an increase in rating and loss will...

The notion of what is a "fast" or "slow" player is relative and highly subjective. Someone may believe they're fast, based on the gr...

You can find your game stats under the "Your Name" tab (top right of the screen), then "My Game Stats". Here are the various stats y...

The Leaderboard can be found under the PLAY menu. It shows a list of the highest ranked players on the platform, along with their rating. Click this link t...

Stats on the stats page are categorized by card, since the "Hands Completed" section is card-specific. They can also be filtered by time period. Y...

There is no way to delete game results or stats. However, there is a filter at the top of the stats page that will allow you to control the start date for t...

We don't have a printed tracker but you can track your completed hands on our site. All hands completed on I Love Mahj (except just-for-fun games, which...

When a new card comes out, the bots learn it instantly, whereas it takes us humans longer. So it's expected that during that time of year, we may strugg...

The hand tracker counts all the hands you made, whether you won the game or not. It's possible you made a hand (which gets added to the tracker), but yo...