Customer Service Portal for ilovemahj.com
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Knowledge base
General
Accounts
17
How do I create an account?
How do I log in?
How do I reset my password?
How do I edit my profile?
How do I cancel my subscription?
View all 17
Groups
11
How do I find a mah jongg group in my area?
How do I join an existing group?
How do I create a new group?
How do I invite someone to join a group?
How do I email the members of my group?
View all 11
Online Games
Starting a game
28
What style of Mah Jongg is available to play?
What devices can I play on?
Who can I play with?
How do I play with bots?
How do I play with friends?
View all 28
During the game
60
Where can I get a quick tour of the game?
How do I sort my tiles?
How do I pass tiles in the Charleston?
How do I discard a tile?
How do I call a tile?
View all 60
Scoring, Ratings and Statistics
6
How are points calculated?
How are the ratings determined?
How are Think Times determined?
How can I see my game statistics?
Where can I find the Leaderboard?
View all 6
Managing Online Groups
6
How do I manage my online group's schedule?
How do I schedule an online game for my group?
How do I schedule recurring online games for my group?
How do I change the date/time for an online scheduled group game?
How do I delete a scheduled online group game?
View all 6
In-Person Games
Hosting a Game
7
How do I sign up to host a game?
How do I cancel hosting a game?
How do I change hosting details?
How do I manage items needed for a game?
How does the wait list work?
View all 7
Attending a Game
4
How do I accept/decline an invitation to a game?
How do I register/unregister for a game?
How do I provide items for a game?
How do I track my in-person wins and losses?
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